Tickets

People ask for help, staff pick it up, and a transcript is kept.

Module: tickets (on unless switched off)

Opening one

Press the button on the ticket panel. A private channel opens with you and the staff who handle that type.

Or, staff can open one for somebody: /ticket open.

For staff

Command	What it does
/ticket add	Bring someone into this ticket
/ticket remove	Take someone out
/ticket coclaim	Add a second handler (max 2)
/ticket note	A staff note, saved in the transcript
/ticket rename	Rename the channel
/ticket transcript	Generate the transcript now
/ticket perms	Change who can see it
/ticket list	Every ticket in the server

Claim a ticket with the button on it. Claiming is what tells everyone else it's being handled.

Panels

/ticket panel post          post a panel here
/ticket panel save          post it and remember it as a preset
/ticket panel load          post a saved one again
/ticket panel list
/ticket panel delete

Presets are worth using — when a panel gets deleted, load puts it straight back instead of you rebuilding it.

Admin setup

/ticketadmin covers ticket types, the questions each one asks, and which role handles it.

It's not working

When you are stuck

The panel button does nothing

The panel is older than the last time ticket types changed. Repost it with /ticket panel load.

"You can't claim this."

You're not in the handler role for that ticket type.

The ticket channel didn't open

Usually the bot can't create channels in that category. Check its permissions there.

The transcript is empty

Transcripts capture messages the bot could see. If it was added to the channel late, it only has from then on.